What types of products and services are available?

We offer a range of products, including physical books, digital downloads, and online programs, all designed to help individuals and organizations improve performance, resilience, and wellbeing.

How can I place an order?

To place an order, simply browse our shop, select the product you’re interested in, and click "Add to Cart." Proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

Can I purchase from outside Australia?

We ship physical products within Australia and international and digital products and online programs can be purchased worldwide. Please note that delivery times and costs may vary depending on your location.

How long will my order take to arrive?

Orders within Australia typically arrive within 5–7 business days. International orders may take 10–15 business days, depending on the destination and local postal services. For faster delivery, express post can be selected where available.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the size of your order. You’ll see the total before completing your purchase. International orders and bulk orders will require you to contact us for an actual shipping cost pricing prior to completing your purchase. This will be made apparent at the checkout and the purchase will not be able to be completed via the online shop.

Can I track my order?

Yes, once your order is dispatched, you will receive a confirmation email with a tracking link to monitor its progress.

What is your return policy?

For physical products, we do not offer returns for change of mind. Due to the nature of digital products and online programs, refunds are not provided unless required by law. For more details, please refer to our Return Policy.

What happens if my physical product arrives damaged?

If your book arrives damaged, please contact us within 7 days of receiving your order. Include a photo of the damage and your order details, and we’ll arrange for a replacement or refund.

Are discounts available for bulk orders?

Yes, we offer discounts for bulk purchases of certain products. Please contact us at operations@dradamfraser.com or call +61 2 9564 5763 for more information.

Is support available if I encounter issues with my purchase?

Absolutely! If you experience any issues or have questions, please reach out to us at programs@dradamfraser.com or call +61 2 9564 5763. We’re here to help.

Can I gift a product or online program to someone else?

Yes, many of our products can be purchased as gifts. For digital products and online programs, ensure you provide the recipient’s email address during checkout.

How do I access my digital product after purchase?

After completing your purchase, you will receive an email with a download link or login details to access your digital product. Please check your spam or junk folder if you don’t receive it promptly.

How long do I have access to the digital files?

Access to digital products is unlimited for as long as that digital product is available as a product. You can use the digital product at any time after your purchase.

What format are the digital files in?

Digital files are provided in universally accessible formats, such as PDF or MP4, depending on the product. Details will be available on the product description page.

Can I share or resell the digital product?

No, all digital products are for personal use only and may not be shared, redistributed, or resold without prior written permission. This is a condition of sale – see terms and conditions of sale.

Do you offer refunds?

Refunds are available for physical products that meet our Return Policy conditions. Refunds for digital products are generally not provided unless required by law. For more details, refer to our Return Policy.

I need help—how can I contact you?

If you have questions or need assistance, please reach out via:
Email: programs@dradamfraser.com
Phone: +61 2 9564 5763